Just awful experience!!! I wasted over $2,000 on stainless steel railings with no usage at all.
Messaging the supplier on and on without any result. Contacted Alibaba and opened 3 disputes only to find out that it’s to late!!!! Really??? 90 days went by and no one cares!!!
First 45 days on the product to be ship to USA, than was stuck in the warehouse because no one even try to call to let me know. End it up with storage charges.
When finally contractor told me that it is not possible to install the product because it was not made to USA standards, and the wall of the stare case would need to be cut down to make it by code, team of Alibaba told me it is to late now!!! BE AWARE!!!!
Product or Service Mentioned: Steel Handrail.
Reason of review: Poor customer service.
Monetary Loss: $2155.
Preferred solution: Full refund.