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Summary of Alibaba Customer Service Calls

780 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
01:30 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Alibaba to Ask about:

Account:

  • “I cannot access my Alibaba account”
  • “Account access”
  • “The supplier closed his account after I sent him the deposit”

Payments and Charges:

  • “Failed payment”
  • “Billing”
  • “My name isPaike Ramazani I can not make a payment with my card it locked so please can you unlock it.”

Request for Information:

  • “I have two questions before I proceed with an order”
  • “Request for order cancelation”
  • “Concern with the Trade war”

Refund:

  • “Refund problem”
  • “I need refund on defective product”
  • “I need a refund on my order”

Cards:

  • “My card has been charged $84.92 for no reason”
  • “The reason I’m calling is because I can not pay my orders with credit card anymore ?? I did on the begging but now I’m blocked. Everything is okay with my credits cards. I need Help please! Thanks”
  • “Problems using my card”

Product/ Service:

  • “Traders Insurance”
  • “I want buy a genarator that i see on the website”
  • “Inquiring about shoe product”

Shipping and Delivery:

  • “About shipping”
  • “Buy Product called Proxy Clean and have it shipped to Saudi Arabia”
  • “Price change since, shipping price change since the company received final payment”

Staff:

  • “Lack of customer service”
  • “Warranty and service issue”

Activation/ Cancellation:

  • “To cancel a payment”
  • “Order canceled. Refund not received.”
  • “To ensure my order was cancelled”

Return/ Replace:

  • “Help with returning product from buyer”

Website/ Application:

  • “Trying to do something on website and need help”

Other:

  • “Isuues ordering product”
  • “Supplier”
  • “Hello, I lost my phone so I don't know my email address. Would appreciate the help.”

Alibaba Rating Stats

1.9 out of 5 stars
based on 67 reviews
See all 163 reviews

Rating stats

  1. 38 reviews
  2. 11 reviews
  3. 9 reviews
  4. 3 reviews
  5. 6 reviews

About Alibaba

Top 5 Alibaba Services

Customer Care

Top 5 Likes about Alibaba

Fraoud supplier, Bonus games and chance to win items and coupons, Account was deactivated

Top 5 Dislikes about Alibaba

Order processing, Entire experience, Customer service, Words are just words no action, This company is a scam

Top 5 Related Companies

Alibaba Group, Aliexpress, Moneygram, Taobao, Tmall

Summary

Alibaba is a large online platform for global trading. The company was founded in 1999. It is headquartered in Binjiang District Hangzhou, China. Alibaba trading platform is designed for completing purchase and sale operations all over the world. Buyers can choose products from the following categories: auto & transportation, electronics, health & beauty, industrial parts & tools, agriculture & food and many more. There are over 40 product categories on Alibaba. Sellers on Alibaba are mainly manufacturers and/or distributors based in China, the United States of America, Pakistan, Thailand, and India. Alibaba trade services include AliPrimeBuyer, Escrow Service, e-Credit Line, and Inspection Service. The company employs over 10000 workers.

Alibaba reviews and complaints

Alibaba is ranked 379 out of 4266 in E-commerce category

Payment Methods

VISA

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Alibaba Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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