Alibaba Phone Numbers and Emails

Customer Service:

  • +86 400 826 1688
    China Gold Supplier Service
  • +8 522 215 5100
    Hong Kong
  • +88 626 602 9888
    Taipei City

Headquarters:

  • +865 718 502 2088
Send Message

Alibaba Emails:

Legal
goldsupplier@member.alibaba.com
Become a Gold Supplier
service@service.alibaba.com
Global Gold Supplier Service
alibaba@service.alibaba.com
ads@service.alibaba.com
Affiliates
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Alibaba Website:

Alibaba Help Center:

Corporate Office Address:

Alibaba (China) Co Ltd.
969 West Wen Yi Rd., Yu Hang District
Hangzhou, Zhejiang 311121
China

Other Info (opening hours):

Other Locations:

US Office

525 Almanor Ave., 4th Fl.

Sunnyvale, CA 94085 United States


UK Office

8th Fl., Millbank Tower

21-24 Millbank

London SW1P 4QP United Kingdom


Hong Kong Office

26/F Tower One, Times Square

1 Matheson Street, Causeway Bay

Hong Kong, China


Taipei City Office

11/F, No. 188, Sec. 5

Nanjing E. Road, Songshan District

Taipei City 10571 Taiwan, China


Hangzhou (Binjiang District) Office

699 Wang Shang Rd.

Binjiang District

Hangzhou 310052

Zhejiang Province China


Additional Fax:

Headquarters (International): +86 571-8376-8429

Customer Service (Hong Kong): +852 2215-5200

Customer Service (Hangzhou Office): +86 571-8981-5505

Customer Service (Taipei City Office): +886 2-6600-8818

More contact details

Fax:

+86 571-8656-1717

Alibaba Rating Based on 790 Reviews

Rating details

1.8
more details
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services

Rating stats

Rating trend

How Good is Alibaba's Customer Service?

Monserratt Bys
Monserratt Bys
Feels Disappointed | Sep 02, 2023

my issue is not solve .

Read full quote
Ashlynne Fdq
Ashlynne Fdq
Feels Disappointed | Aug 30, 2023

please sync my modalyst account so i can fill my shopify store orders otherwise i will be =unhappy. thnkn you

Read full quote
Abdulai K Hsk
Abdulai K Hsk
Feels Satisfied | Jul 12, 2023

Awesome

Read full quote
Alexsandro Hyk
Alexsandro Hyk
Feels Satisfied | Apr 01, 2023

Muy complacido.por la.profesionalidad y seguridad

Read full quote
Sefora Ihm
Sefora Ihm
Feels Disappointed | Mar 22, 2023

GUYS I DONT NOW ALIABABA WHAT ALIBABA IS DOING THAT GENNADY SED IF U COMPLAIN TO ALIBABA U WILL NEVER GONE GET U MONEY BUT WHAEN I CANCEL THAT GENADY SED U WILL GET U MONEY BACK AFTER 60 DAYS 70 PRCENT AFTER 90 DAYS 100 DAYS I SED I WILL WAIT 90 DAYS BUT I LET ALIBABA NOW WHEN THE GUYS HI SED IF U COMPLAIN TI ALIBABA U WILL FORGOT U MONEY BACK ALIBABA ASK ME TO SEND THAT LAYTER BECAUSE WHAT EVER EVEN BOW I. SAYING I DID ALL SCREENSHOTS TO HAVE PROOF SEE NOW I NEED IT PLS I WANA SPEAK WITH FACKRORY MY ERITINKG NOT TO GOOD BIG I DONT HAVE PROBLEM TO SPEAK CAN I TKLK TO ALIBABA I DONT NOW UNDERSTAND HOW ALIBABA SEEN THAT I NFO HOW IS HI TELLING THAT GENNADY TO SELL PLS DO ME FAVOR CAN U FINF
D OUT WHEN THEY WILL RETURN MY MONEY BACK OR SHIP THE CAR ITS 3000 THOSAND DOLLARS I SPOK WITH SO .ANY PEOPE I NP I WILL BAUY BUT NOW I ALREDY GOT CONFUSED ARE THEY GONE DELIVER THAT ORANGE ONE OR NOT and WHEN WHAT DAY THAY WILL SEND MY MONEY BACK THAT GENNADY ALSO PROMISE Also THEY WILL RETURN A MONEY BACK I PLS I WANA TALK HOW CAN CALL TO CHINA FACTORY PHONE NUM ER WITH TRUNSLATER OR ARE THEY GONE DELIVER THA CAR AND WHAT DAY OR MONEY 6300 PLS CAN I OR OFFER ME SAME ONE I WILL PAY WITH MY PAYPAL or credit card and make shure they recomand THANK U SO MUCH 818-272-**** AND 81872 **** ppetrosyan55@***.com

Read full quote
Sergio T Lck
Sergio T Lck
Feels Disappointed | Mar 20, 2023

you didn't gave me the information I did ask.
good bye

Read full quote

Summary of Alibaba Customer Service Calls

7.9K TOTAL
CALLS
01:31 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Alibaba?

Request for Information Question:

  • “Business verification”
  • “Will like to know where's my order”
  • “Help with account”

Shipping and Delivery Question:

  • “Lost mone and didn't receive my order”
  • “Missing items”
  • “Shipment late”

Payments and Charges Question:

  • “You took double payments from my card”
  • “File a fraud”
  • “I was charge $960 for something I did not order”

Refund Question:

  • “Trying to get a refund”
  • “Need refund”
  • “Refund issue”

Account Question:

  • “I don't have access to my account”
  • “Log in issues”
  • “My 1688 account is frozen why”

Product/ Service Question:

  • “Scammed by fake supplier”
  • “I need some product made in China dolls so I need to communicate with somebody that's why I'm calling”
  • “A supplier sent me a broken $750 scooter”

Cards Question:

  • “Cannot use my credit card to order”
  • “An order was place with a stolen card”
  • “Card”

Return/ Replace Question:

  • “Return and refund”
  • “Return and money back uk not seatem +44”
  • “Return”

Activation/ Cancellation Question:

  • “Canceled order”
  • “Order does not show up on Alibaba and we canceled the order and cannot get anyone to help refund the money”
  • “Cancelled order yet fully paid”

Staff Question:

  • “When we try to pay for an item it tells us to call customer service”
  • “Need to speak to customer service”
  • “Customer service”

Website/ Application Question:

  • “I'm being scammed by a seller on your site”
  • “Discovery of a fraudulent site of an Alibaba subsidiary”
  • “Are the Rolex watches real on this site”

Employment Question:

  • “I wanted to buy sunflower oil and they are telling me to pay offline I don't know why”
  • “Opened a dispute and team are not do there job and helping me”
  • “Order not comfoaming aney distubater”

Other Question:

  • “Dilvery”
  • “Lost money”
  • “Can't pay my order”

About

Related Companies

Alibaba Group, Aliexpress, Lazada Malaysia, Lazada Philippines, MoneyGram

Summary

Alibaba is a large online platform for global trading. The company was founded in 1999. It is headquartered in Binjiang District Hangzhou, China. Alibaba trading platform is designed for completing purchase and sale operations all over the world. Buyers can choose products from the following categories: auto & transportation, electronics, health & beauty, industrial parts & tools, agriculture & food and many more. There are over 40 product categories on Alibaba. Sellers on Alibaba are mainly manufacturers and/or distributors based in China, the United States of America, Pakistan, Thailand, and India. Alibaba trade services include AliPrimeBuyer, Escrow Service, e-Credit Line, and Inspection Service. The company employs over 10000 workers.

Alibaba reviews and complaints

Alibaba is ranked 153 out of 691 in Auctions and Marketplaces category

Area Served

Canada, Worldwide, Other, Asia, USA, UK, Europe, Australia

Payment Methods

VISAMasterCardPayPal

Compare Alibaba To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Aliexpress image
21067 reviews
1.8
DHgate image
7598 reviews
2.6
Amazon image
76326 reviews
3.0
Write a review
Do you have something to say about Alibaba? What happened? What can we help you with?
Submit review Don't show this popup