Contact Alibaba Customer Service
Alibaba Phone Numbers and Emails
Customer Service:
-
+86 400 826 1688China Gold Supplier Service
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+8 522 215 5100Hong Kong
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+88 626 602 9888Taipei City
Alibaba Emails:
Contact Information
Alibaba Website:
Alibaba Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
US Office
525 Almanor Ave., 4th Fl.
Sunnyvale, CA 94085 United States
UK Office
8th Fl., Millbank Tower
21-24 Millbank
London SW1P 4QP United Kingdom
Hong Kong Office
26/F Tower One, Times Square
1 Matheson Street, Causeway Bay
Hong Kong, China
Taipei City Office
11/F, No. 188, Sec. 5
Nanjing E. Road, Songshan District
Taipei City 10571 Taiwan, China
Hangzhou (Binjiang District) Office
699 Wang Shang Rd.
Binjiang District
Hangzhou 310052
Zhejiang Province China
Additional Fax:
Headquarters (International): +86 571-8376-8429
Customer Service (Hong Kong): +852 2215-5200
Customer Service (Hangzhou Office): +86 571-8981-5505
Customer Service (Taipei City Office): +886 2-6600-8818
Fax:
How Good is Alibaba's Customer Service?
Summary of Alibaba Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Alibaba?
Request for Information Question:
- “Business verification”
- “Will like to know where's my order”
- “Help with account”
Shipping and Delivery Question:
- “Lost mone and didn't receive my order”
- “Missing items”
- “Shipment late”
Payments and Charges Question:
- “You took double payments from my card”
- “File a fraud”
- “I was charge $960 for something I did not order”
Refund Question:
- “Trying to get a refund”
- “Need refund”
- “Refund issue”
Account Question:
- “I don't have access to my account”
- “Log in issues”
- “My 1688 account is frozen why”
Product/ Service Question:
- “Scammed by fake supplier”
- “I need some product made in China dolls so I need to communicate with somebody that's why I'm calling”
- “A supplier sent me a broken $750 scooter”
Cards Question:
- “Cannot use my credit card to order”
- “An order was place with a stolen card”
- “Card”
Return/ Replace Question:
- “Return and refund”
- “Return and money back uk not seatem +44”
- “Return”
Activation/ Cancellation Question:
- “Canceled order”
- “Order does not show up on Alibaba and we canceled the order and cannot get anyone to help refund the money”
- “Cancelled order yet fully paid”
Staff Question:
- “When we try to pay for an item it tells us to call customer service”
- “Need to speak to customer service”
- “Customer service”
Website/ Application Question:
- “I'm being scammed by a seller on your site”
- “Discovery of a fraudulent site of an Alibaba subsidiary”
- “Are the Rolex watches real on this site”
Employment Question:
- “I wanted to buy sunflower oil and they are telling me to pay offline I don't know why”
- “Opened a dispute and team are not do there job and helping me”
- “Order not comfoaming aney distubater”
Other Question:
- “Dilvery”
- “Lost money”
- “Can't pay my order”
About
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Alibaba is a large online platform for global trading. The company was founded in 1999. It is headquartered in Binjiang District Hangzhou, China. Alibaba trading platform is designed for completing purchase and sale operations all over the world. Buyers can choose products from the following categories: auto & transportation, electronics, health & beauty, industrial parts & tools, agriculture & food and many more. There are over 40 product categories on Alibaba. Sellers on Alibaba are mainly manufacturers and/or distributors based in China, the United States of America, Pakistan, Thailand, and India. Alibaba trade services include AliPrimeBuyer, Escrow Service, e-Credit Line, and Inspection Service. The company employs over 10000 workers.
Alibaba is ranked 153 out of 691 in Auctions and Marketplaces category
Canada, Worldwide, Other, Asia, USA, UK, Europe, Australia
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