Product: Alibaba Account Clear all filters (36 of 36 reviews match)
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Alibaba - I can’t locked to my Account

I can’t lock in to my account
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Alibaba Account
Review #1540787 is a subjective opinion of poster.
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For some unknown (to me) reason my Alibaba account is in a state of limbo. Trying to reach manufacturers for quote but unable to log in. If you can't log in how do you tell them that you are unable to do so? Around and around I go. Tried a different e-mail and was...
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Alibaba Account
Review #1489743 is a subjective opinion of poster.
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Alibaba - I'VE BEEN CHARGED FOR TRANSPORT COSTS TWICE!

2.8
Details
The sample order i placed was supposed to be sent Freight Prepaid. I paid an additional 100 USD for that. Still 2 weeks later i received a bill from DHL for the transport costs. Since then i am communicating with the seller. They wrote to me that they paid and this should be a mistake, yet refusing to send me the proof of payment or DHL bill issued to them. Since the last 3 days they don't even bother to reply to me. I don't know what to do and i certainly won't pay twice for the same thing. But DHL is not cancelling the invoice without having a written confirmation from the seller that the bill is already paid. From what i understand is that they took the money from me but send the package without paying the freight cost.
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Author
Product
Alibaba Account
Cons
  • If you are scammed then you are on your own
Reason of review
Problem with delivery
Loss
$120
Preferred solution
Let the company propose a solution
Review #1486963 is a subjective opinion of poster.
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Alibaba - Unable to access account

I posted a review and called them but I have not gotten a reply yet
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Product
Alibaba Account
Review #1479617 is a subjective opinion of poster.
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Alibaba - I can’t gain access to my former account

4.3
Details
I got a new phone and download the app again..while trying to log in it kept writing password incorrect and so I changed my password.i was blocked temporarily.i tried to follow what they said and when I did I gained access back but lost all my orders, carts and information. Presently I ordered a lot that I can’t track. Please help me out
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Alibaba Account
Review #1479611 is a subjective opinion of poster.
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Alibaba - My account won’t let me message people because it says I’m banned

My page is banned and I just put in a big order I want to know why
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Author
Product
Alibaba Account
Reason of review
Damaged or defective
Review #1466065 is a subjective opinion of poster.
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4.0
Details
Hi. I received an email from Alibaba and the seller that the payment failed. However, I called my bank prior to the transaction and it was authorized and the funds were taken from my account after the processing time. I still have not received the funds back, but I...
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Author
Product
Alibaba Account
Pros
  • Diversity of products or services
Reason of review
Order processing issue
Loss
$4
Preferred solution
Deliver product or service ordered
Tags
  • Alibaba customer service
Review #1450677 is a subjective opinion of poster.
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Alibaba - My account

I need to talk to customer service and that did not happen
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Product
Alibaba Account
Review #1433665 is a subjective opinion of poster.
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Alibaba - Awful Customer Service

3.8
Details
Need my account unlocked. No response to emails and no answer calling. Awful support!
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Author
Product
Alibaba Account
Reason of review
Poor customer service
Review #1423890 is a subjective opinion of poster.
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Alibaba - My account is disabled fixe it please

4.0
Details
I tried to log into my account and it is saying it is disabled.
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Author
Product
Alibaba Account
Review #1420099 is a subjective opinion of poster.