Imran M Epn

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Verified Reviewer
| map-marker Mumbai, Maharashtra

Supplier not confirming order

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Alibaba - Supplier not confirming order
I have order mobiles phone but the seller on Alibaba not confirming the order and send me the own web site link and telling me to order directly and when I call Alibaba help line agent they also are not helping me to confirm the order he asked me to look other site
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Pros:
  • Fruad
Cons:
  • Sellers without website
Jacquelyn M Thb

Shoe order that I never got

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Order 2 pair of shoes back on 4/18/2020, and paid 53.93, want my order or money back, no order number just company name and amount of money taken off my card
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Loss:
$54
Pros:
  • Many choices
  • Lots of products at good prises

Preferred solution: Full refund

User's recommendation: O

Joseph T Mox

Product not delivered

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I didn't get anything resolved except some BS fraud promotions which I quickly canceled my card after getting off the phone. ALIBABA IS A FRAUD
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Loss:
$2192
Cons:
  • Help pages that do not work for buyers

Preferred solution: Deliver product or service ordered

User's recommendation: Fraud alert

Chris L Rmh

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Verified Reviewer

Missing order

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The supplier (Shenzhen Kawasaki-Bulls Sports Gear Co., Ltd) salesperson Jenna Huang never shipped my product. They refuse to ship my product unless I palace another (new) order. They said they will ship both orders together. I've notified Alibaba and asked for a refund as I never received my order and that they are requesting me to place a new order. Alibaba kept giving the runaround and I could never get ahold of a real person.
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Loss:
$3000
Pros:
  • Some suppliers are good
Cons:
  • Alibaba supplier fraud very big scam
  • No contact number for local customer service
  • Description and warranties

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use Aliabab or order from Shenzhen Kawasaki-Bulls Sports Gear Co., Ltd)

Anonymous
map-marker Pasadena, Texas

I got banned I’m not sure why

Hello I was wondering why I got banned it said to contact customer service
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Mohamed N Evh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Egyptians cannot purchase on line from this Company

Egypt is not included in trade assurance program of Alibaba and cannot get a payment link
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Loss:
$1200
Pros:
  • Account was deactivated
  • Customer service is the worth one you can expect
Cons:
  • No acountability

Preferred solution: Include Egypt in Trade assurance and allow them to purchase on line

User's recommendation: Egypt should be added to ther rest of the world or Alibaba should announce why Egypt is excluded

Anonymous
map-marker Blackburn, England

Card detail theft to pay Alibaba

My card was used to pay Alibaba.com without my knowledge or permission and £194 was stolen this way. Alibaba have not responded to my requests for help
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User's recommendation: You wont be able to contact Alibaba regarding theft/fraud and exect no response

Sanjeev K Zfy

My order not delivered in my address

Please clear my order my shipment number 334********
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Loss:
$19
Pros:
  • Customer service is the worth one you can expect
Cons:
  • Help pages that do not work for buyers
Judy C Bds

Because I don't receive the product when I already ordering and pay for it

The company never ship out the products
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Loss:
$1369

Preferred solution: Full refund

Lucain P

I have not recieved a product i bought.

I bought 4 toyota hiace to your agent for $35105 I never received them
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Loss:
$35105

Preferred solution: Full refund

Anonymous
map-marker East Bridgewater, Massachusetts

Can’t sign into my account

Hi, I am unable to log into my account. I attempted several times and each time I tried signing in, a pop window showed up stating “your account has been temporarily deactivated”. I am not sure what’s going on. I placed an order (426782****102****) a few weeks ago and I want to know the status of the order. However, I am unable to check since I have no access to my account. I would like to have this issue resolved as soon as possible. Thank you
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Anonymous
map-marker Saint Paul, Minnesota

Orders issue

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I order my 3 dog harnesses over a month ago still no product from this company im pissed can call or nothing not happy
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Monaliza P Bao

I want to ask for the invoice of my package

I cant get my package back here cause I dont have my invoice cause my files all deleted can u help regarding this matter plz. I order the watch Nuvia last May
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Preferred solution: Deliver product or service ordered

Bwire Isreal K

Inquiring

Alibaba - Inquiring
I want to buy a 385 Massey Ferguson 4x4 tractors sold at £1,959,91 to a company that has a profile on Alibaba.com called Kennel Groups LLC. Can I please know that this company is legitimate before I go on with the transaction. The transaction is a 3 months hire purchase on that very tractor. Thank you Alibaba.com for your reply
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Preferred solution: Confirmation of legitimacy j

Mohammed Y Pyp

Refund

I applied for a refund for a product on Alibaba over a month ago, but now case is closed, now the supplier is agreeing to a refund, however it isnt allowing me to apply for a refund again because its been a while since the order. Is there any way for the supplier to refund me without me applying for a refund? Please explain in detail how this can be done
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Loss:
$45

Preferred solution: Full refund

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