Alibaba
Reviews and Complaints
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Verified ReviewerMoney didnot reflected to supplier
Preferred solution: the information of my money transfered
User's recommendation: the system of purchasing is good
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAlibaba cimervial warranty claim for page theft
order number 153057****0102****
Mail: ellycev@***.com
Mobile Ecuador: +593995****41
THE SUPPLIER NEVER SENT THE MERCHANDISE, I PAYED IN OCTOBER AND ASKED TO WAIT FOR ME TO AUTHORIZE THIS MERCHANDISE, THE SUPPLIER LIED THAT HE SENT ME, HERE IS THE EVIDENCE AND DETAILS OF THE CASE:
In the image you can see how THE SUPLIER AND ME, we are talkin in january 2023 and december 2022 about the documents, because i was needing AUTORIZATIONS FOR MY COUNTRY FOR DELIVERY THIS PURCHASE, and, on December 26 2022 the SUPPLIER asks me if HE CAN NOW SHIP MY MERCHANDISE, TO WHICH I reply that please not YET since I WAS WAITING for my country to authorize me to IMPORT that merchandise.
in january 2023, im asking to suplieer send me CORRECT INVOICE BECAUSE THE CUSTOMS ECUADOR REJECTED.. documents froms suplier was WRONG, during all this time, never i ask a suplier she sent me purchase, only documents,
I WAS pressured the seller to send me these correct documents, as he explains that he sent me in October THE PURCHASE, ?
AND she add in alibaba a fake traking number, that was delete in DHL, was FAKE,
HOW YOU CAN EXPLAINED if i havent autorizations, in december 2022 neither in january 2023, and im asking to the suplier about then how she sent me if My country Ecuador put new import policies so I COULD NOT ASK TO BE SHIPPED IMMEDIATELY,
I made the payment in OCTOBER, then I asked for a refund because the provider never provided me with any information, then according to the provider that we would continue with the transactions and that they released me when I obtained the permit in my country, However, the supplier of my trust abused, I never realized that this supplier added on the ALIBABA page THAT MY EU ORDER DISPATCHED in OCTOBER, however in the images you can see that on DECEMBER 26 we talked about waiting a few more days for the permits, that means that you are leaving evidence that I AM SCAMMED And ALIBABA, if it does not investigate, IS COMPLICIT in this robbery. They cannot tell me that 30 days have passed since the dispatch of the merchandise, because I have only learned of this FALSE DISPATCH AND SHIPPING OF MERCHANDISE. I WANT to think that CHINA, ALIBABA are Honest companies and countries, otherwise they DO NOT INVESTIGATE the truth, DON'T LET THEM ROB US.
I CANNOT LOSE MY MONEY, I have 1 child on the way and another child who must have heart surgery, that's why I make an effort, I can't allow them to SCAM me THIS WAY, Do your research, that's all I'm asking. Ask the Seller for Evidence of the shipment, Review the images of this conversation, I attach all the details, but do not be pimps of this robbery, THEY SAY IN ALIBABA THAT I AM A PLATINUM CUSTOMER I HAVE made many purchases, it is not the first time that ALIBABA only says that it is SORRY THAT IT WILL NOT DO ANYTHING, WHAT COMMERCIAL GUARANTEE ARE THEY TALKING ABOUT THEN, I need an answer, an investigation, otherwise I will go to an international lawsuit for the defense of human rights, I will do it for my children, if they don't INVESTIGATE, let them ROBB me, I will know that Alibaba and China are dishonest, accomplices and thieves order number 153057****0102**** Mail: ellycev@***.com Mobile: +593995****41
order number 153057****0102****
Mail: ellycev@***.com
Mobile Ecuador: +593995****41
- Only pro is fir supplier
- And makes unfair decisions in favor of the seller
- Alibaba does not investigate cases
- Is imposible doing claim in soanish or english in alibaba page
Preferred solution: Deliver product or service ordered
User's recommendation: Dont trust un alibaba they never reply and fake supliers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammer in Alibaba: Guangzhou BJ cosmestics
It was my first time using Alibaba and I thought these companies are legit because they are 3 year gold star and that they are honest people. I have purchased $600 worth of digital gift cards and their mode of payment was through crypto USDT.
As soon as I sent payment to Francis Granier (which is the representative that Dora Ma, the CEO, provided) this company just kept giving me the run around and never gave the products and my money back. Horrible *** company. Do not buy from Alibaba! These guys will scam you.
I am warning you.
The scamming company is called Guangzhou Bj Cosmetics and their CEO is DORA MA.
The representative is Francis Granier and Mike Davis. They are all running a scamming company scamming people for gift cards they will never send it to you.
- Scammer
Preferred solution: Full refund
User's recommendation: Guangzhou cosmetics from alibaba SCAMS PEOPLE !
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad experience with the seller and the dispute team
I have a documented agreement on what I want exactly and that any non conformity will result in me sending back the goods at the seller's expense. I have fallen into this bottomless pit with the seller and the dispute team are helping the seller even with all the evidence.
I contacted customer service a thousand times but they all sound like broken records: they follow the same script... The latest is now the dispute team is just extending the window to submit evidence every time. There is no more evidence to submit but they are stuck now because they are facing the situation when they can't help the seller anymore.
(I'm sure they'll come up with something). Bottomline, I won't deal with Alibaba anymore even if everything is offered free to me, there are other better choices out there.
- It looks good from outside
- Lies lies lies
Preferred solution: Full refund
User's recommendation: Don't trust Alibaba, it has become a place where customers are scammed.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
- Customer service team does not help
Preferred solution: Full refund
User's recommendation: Do not but from Alibaba
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was frauded
- Trade assurance does not work
Preferred solution: Full refund
User's recommendation: Alibaba doesn't resolve disputes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHighlight
I need alibaba.com to help in this issue.
- Keep asking for money
Preferred solution: Deliver product or service ordered
I wanna ask them about this website https://quick-shoppings.com/ is it one of alibaba websites?
User's recommendation: Take care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hackney, HackneyBuggy Companies
User's recommendation: Hi I am wanting to try and get help on getting an Gas LPG 4 seater buggy, but When I send an inquiry I only receive yes, thanks, a payment is needed, plus the very low prices and I am a bit weary as I was Scammed before. Can you please help with this and are the following genuine golf buggy sellers, 1. Mark Williams Store LLC 2. Ismet Ogruc 3. Chris Lamar 4. Aurum Cui 5. Bernhard Bochenhoff
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am Scammed by Hower Zhang
I am scammed by Hower Zhang for Bozhou Xiaoliye Electronic Products Co
Location Room 809, Huadi Financial Plaza Hefei Anhui CN.
I paid for a Digital Vinyl Printer and cutting machine on 30 May 2023 which Hower promised me that he will send the machine to my Agent in Foshana in a week time but until now he didn't send the machine.
I have been sending him messages on Alibaba but he is not even reply my messages I also tried and canceled the order 3 timrs on Alibaba so at least I can get my money back but Alibaba system cancel my refund process. I wonder what is going on exactly?
A single machine can not take that long or is Alibaba is also a scammer or why you can't refund my money back. I paid 1700 USD
Preferred solution: Full refund
User's recommendation: I am not recommending anyone to buy from this Supplier its not safe
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Verified ReviewerFraudulent conduct and refund issue
I place an order for a sample, in November of 2022. Once the sample was received, it was very smaller than I thought.
I contacted the seller and let her know that I am interesting the ordering the item sent to me, in addition 2 other item that I saw on their Alibaba website and that I want the items in USA size. The seller agreed that she can provide the clothing in USA sizing buy going up on the sizes, whoever we agreed that all items to be 2 size bigger. During the ordering process one of the items, I sent the seller, the seller advised me that they were out of stock. The seller then sent me a similar item as a replacement for the originally item that I was interesting.
I asked the seller if the replacement item is the same as the original item I wanted and was told yes, and that the originally item I order was a series of clothing. I proceeded with the recommendation that was given to me by the seller. I stated to the seller a few time to make sure that all items are 2 size bigger. The seller informed me that 1 of the 3 items the biggest size was 3X, so for that 1 item the largest she can go is to the 3X.
I agreed and proceeded with the order. After and before paying for the order, I reiterated couple more time to make sure the items was done in the correct sizes. I was told by the seller don't worry about it, she will make sure the correct sizes were done. I placed and paid for the orders on 11/25/22.
A few days after I notice that the order was showing that I received the order on 11/28/22. I contact the seller 3 or more time to correct the order shipping information to ensure that the receiving shipment was corrected. After a few attempts reaching out to the seller, I realize that the seller did not want to correct the shipping information, so I filed a dispute to ensure that the correct shipping was updated or to make sure my order stated open until order was receive and quality check was done. The seller was not happy and asked me to cancel the dispute, I explained to the seller that I will not cancel, because I will lose the opportunity to file a clam because buyers have 30 days to file a claim, after 30 days you are unable to file a dispute for refund, and I want to protect myself.
I received the items on 1/18/23, after checking the items. I realize that all 3 products were not 2 sizes up and was just their original sizes. I then contacted the seller to let her be aware of the situation. The seller started to give me the run around about the different countries size chart and that is the reason why they are small.
Seller offered me a discount on my next order, I advised the seller that I did not want a discount, because I am unable to sell any of these items because of their extra small sizes and I am not interested in doing future business with them. I try working with the seller, but the seller wants to do was give discount. I filed a dispute with Alibaba on 2/16/23. I have provided all the proof, video, pictures and conversation messages between me and the seller as to what was agreed and paid for.
The dispute team, try to force me into take a discount, I advised them that I do not want a discount, only a refund. The dispute team kept on give me the run around and keep on asking for information that is irrelevant to the case over and over again. I kept on providing all the information they asked for, just to have the dispute department ask for more and more. After providing, some of the information, the dispute team that's handling the claim, asked for another video because they did not believe that I am providing them the correct information.
I provide them with a new video with the measurements showing the size of the item I was measuring to them. During the dispute process, the person that is handling the dispute, started to make up lies and adding information that neither me nor the seller provided as evidence. I asked the dispute person if they were related to the seller, because they were asking and for information on the seller behalf, even when the seller did not asked nor mention these requests in any of their respond to my dispute. I have provided clear proof to the dispute department as to the agreement me and the seller had that all item was to be in USA sizing and were to be 2 size bigger.
I provided all pictures, video and detail communication messages to the dispute department. After a month and a half, on 3/24/23 the dispute department resolve the dispute by saying that the seller insisted that they told me about the size issue and that the clothing was 1 size bigger, and also that is my fault because some of the seller items that was order was from the seller catalog, which is different in size, therefor it's not the seller fault.
A lot of the information was made up by the dispute department, because the seller did not say in any of their dispute respond nor did they provide any evidence to the dispute department in regarding to the summery determing information the dispute department use to make the ruling for the seller. I believe that Alibaba is working with sellers to defraud buyers out of their money, and don't have any intension on ever refunding any buyers when it comes to disputes.
- Price is fair and there is lots of seller to choose from
- Alibaba only interest is to protect their sellers not buyers
- Quality is not that good its impossible to get refund
Preferred solution: Full refund
User's recommendation: Do not spend your money on alibaba, because they offer you assurance from their seller, but the work for the seller and you will never get your money back even when the sellers breach the contract you have with them.
I still haven't received it at all
Preferred solution: Full refund
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Verified ReviewerCan’t reach someone to assist with syncing so I can fulfill order
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to get refund for wrong item received.
- Slick advertising
- Lying and not honoring their satisfaction guarantee
Preferred solution: Full refund
User's recommendation: Do not buy from alibaba or aliexpress.
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