Gayl Zch

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Verified Reviewer
| map-marker Montreal, Quebec

I was scammed for 850 Canadain dollers on Alibabas site and for my product and no refund no product and everything happens on there site there platform a seller ripped me off on there site and no

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I was scammed ripped off on Alibabas site on there platform a seller that Alibaba said they were safe too sell on there site ripped me off for my money and for my product and Alibaba won't refund me I want my refund itx alot of money too loose any ware period. But I choose too but something on Alibaba and it was and has bin the worse exspeence ever and still no money and no product from slibaba
View full review

User's recommendation: Don't ever buy anything from this company customer service is robots and u can call anybody too speak with not a supervisor not a boss not any one single ppl person has called me it's bin feb17 we r now mar h 26 or 27th March like how much ruder and if oret can one company be too a customer that baught something from the web site and won't refund there ney and makes them wait this long for wat reason I'm ts very insulting too.me

George A Rfk

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I WAS SOLD A COUNTERFEIT POCO 5 PRO PHONE

Alibaba - I WAS SOLD A COUNTERFEIT POCO 5 PRO PHONE
Alibaba - I WAS SOLD A COUNTERFEIT POCO 5 PRO PHONE - Image 2
Alibaba - I WAS SOLD A COUNTERFEIT POCO 5 PRO PHONE - Image 3

1. Alibaba, all your guarantees and buyers protection olicies are

a screen smoke tprotect yourselves from the law.

2.

You MUST have a reason for IMMEDIATE REFUND TO CUSTOMER when the customer buys a counterfeit or pirated item.

3. Instead, you criminally instruct the victi to negoatiate with the criminal seller to return the item.

4. Your guarantee for a free return is nonsense.

First, the seller who deceived me wants me to pay for tereturn and then he would reimburse me. I am not negotiating with criminals.

5.

When Iasked Aliexpress to send me free shipping labels they cut me off and send me to their pathetic brainless chat bot EWA which continued to tell me in loos to return the item.

6.Aliexress should know that counterfeit products are illegal and cannot be shipped back as it is against the law. I provided a copy of the police report and and the advice of the detective to destroy the phone.

7. I sent this info 7 times to Aliexress and theycontinued to insisist

to negotiate with the seller and to shi back the phone.

8. This is a proof that Aliexpress along with American express actively encourage the illegal trade of counterfeit goods , protecting the criminal and victimizing the victim twice.

9.

If I were to return the fake phone as Alexpress wants me to do ON MY DIME, the seller will try to rob another victim and this is encouraged BOTH BY ALIEXPRESS AND AMERICAN EXPRESS.

10. SINCE NEITHER OF THEM WOULD DO ANYTHING TO STOP THIS ILLEGAL ACTIVITY, I FILED A CRMINAL COMLAINT WITH THE POLICE AGINST AMEX AND ALIEXRESS. HOEFULLY THE POLICE WILL LAY CRIMINAL CHARGES AND FIX THIS ONCE AND FOREVER.

11.

I HAVE AN OVERWHELMING PILE OF DOCUMENTS EXPOSING THIS CRIMINAL ACTIVITY.

12. NEXT STEP- I WILL ALSO INFORM THE DEARTMENT OF JUSTICE IN THE USA TO TAE CORRECTIVE MEASURES.

13.I FEEL BETRAYED AND DISGUSTED.

View full review
Loss:
$165
Cons:
  • Fraud

Preferred solution: Full refund

User's recommendation: stay away

Anonymous

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Verified Buyer
| map-marker Turin, Turin

File a fraud

Alibaba - File a fraud
Alibaba - File a fraud - Image 2
Alibaba - File a fraud - Image 3
Alibaba - File a fraud - Image 4
The supplier is from MADE IN CHINA platform. She's stop responding to me. I report to the platform she operates from but no reply, I wrote to Alibaba still no reply.
View full review
Leon B Dnl

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Supplier scammed my funds

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I purchased a product from a supplier the company recieved the funds the locked me out from communicating and when i requested a tracking no reply it was all recorded and paper trail with my bank who completed the transa tion please can you help customer is waiting for their machine i do have a copy of the Alibaba.com invoice and number
View full review
Loss:
$836
Pros:
  • Verified suppliers
Cons:
  • Language barrier

Preferred solution: Deliver product or service ordered

User's recommendation: Only seek registered suppliers from Alibaba.com website do not accept offline trade

Stephanie M Seh

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Stephaniemaurice303@***.com

Alibaba - Stephaniemaurice303@***.com
Alibaba - Stephaniemaurice303@***.com - Image 2
Alibaba - Stephaniemaurice303@***.com - Image 3
J'ai passé une commande de 5,15 $ et ils ont débité 725,32 $ sur ma carte de crédit aide-moi je veux plis expliquer
View full review
Loss:
$210
Pros:
  • Pas de avantage
Cons:
  • Pour remboursement

Preferred solution: Le prix agmente

User's recommendation: https://yafuindustry.m.en.alibaba.com/index.html?wx_navbar_transparent=true&tracelog=sns_minisite&from=share&ckvia=share_0BD1CC8A4DC046258B51E916A0AA236A

Cecelia O Guv

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I was scammed by a seller on alibaba

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I was scammed by a seller on alibaba
I was scammed by a seller on alibaba - Image 2
I was scammed by a seller on alibaba - Image 3
I was scammed by a seller on alibaba - Image 4
I was scammed by a seller on alibaba - Image 5

ON AUGUST 17TH 2023 I PAID MIYA WEI A COMPANY REPRESENTATIVE OF HENAN ZHITAO ELECTRONICS COMMERCE CO. LTD MIYA WEI ID NUMBER ON ALIBABA IS CN154434****vxrw.

I HAVE MY FRIEND WHO LIVES IN CHINA PAY DIRECTLY INTO MIYA WEI's BANK ACCOUNT. A TOTAL OF $865.68 (6224RMB) WAS PAID TO MIYA AND SHE CONFIRMED PAYMENT RECEIVED ON ALIBABA.

THE ORDER NUMBER IS 184053****0102****. I HAVE ATTACHED THE BANK PAYMENT CONFIRMATION TO MIYA AND ALSO THE ORDER DETAIL AND OTHER MESSAGES FROM MIYA TO THIS COMPLAINT MESSAGE.

FAKE FEDEX TRACKING NUMBER OF 782901****31 WAS GENERATED. THE FEDEX TRACKING NUMBER HAS BEEN SHOWING LABEL CREATED ON AUGUST 24TH 2023 AT 3:58AM SINCE AUGUST 24TH 2023.

I PAID MIYA WEI FOR A 25 DAYS DELIVERY BUT IT IS ALMOST OVER 60 DAYS NOW AND THE PACKAGE - 132 DOUBLE CEREAL DISPENSER HAS NOT YET BEEN RECEIVED AND THE FAKE TRACKING NUMBER THAT SHE GAVE ME ABOVE IS STILL SHOWING LABEL WAS GENERATED BUT NO UPDATE ABOUT MY PACKAGE.

I NEEDED THIS 132 DOUBLE CEREAL DISPENSER FOR A BIRTHDAY PARTY SOUVENIR WHICH IS HAPPENING IN A WEEK.

I HAVE CONTACTED MIYA ON ALIBABA TO ASK WHERE IS MY PACKAGE, MIYA HAS BEEN POSING ME SINCE SEPTEMBER 21ST ABOUT DELIVERING THE PACKAGE BUT UNFORNTUNATELY IT IS OVER 1 MONTH NOW AND SHE HAS REFUSED TO DELIVER MY PACKAGE.

AS IT IS NOW IT SEEMS MIYA IS USING ALIBABA PLATFORM TO SCAM PEOPLE OR PROBABLY SHE HAD USED THE CHEAPEST SHIPPING ROUTE TO SEND THE PACKAGE.

MIYA HAS BEEN LIEING FOR OVERT A MONTH NOW THAT PACKAGE IS WITH THE CUSTOM IN US WHICH I FOUND VERY VERY UNTRUE.

I NEED ALIBABA TO GET ME MY MONEY PAID TO MIYA OR MY PACKAGE UNFAINGLY BY THIS WEEK.

IT IS NOT RIGHT FOR SOMEONE TO BE USING ALIBABA PLATFORM TO SCAM PEOPLE ALL OVER THE WORLD, I AM SURE THAT ALIBABA WILL NOT WANT THEIR COMPANY'S NAME DAMAGED AND DESTROY BY SOME FRAUDSTER USING YOUR PLATFORM TO SCAM OTHER PEOPLE WHO DO NOT LIVE IN CHINA?

I AWAIT YOUR HELP WITH THIS BEFORE I TAKE THIS MATTER UP HERE IN THE USA WITH THE SENATE AND THE AUTHORITY AND THE MEDIA ABOUT HOW I WAS SCAMMED ON ALIBABA.

MY EMAIL IS ceceoworld@***.com. I can be reach by that or by my phone number on Alibaba

See attached all transaction payment confirmation.

Thank you

View full review
Loss:
$866
Cons:
  • Frauds cheaters taking hard money

Preferred solution: Deliver product or service ordered

User's recommendation: Not To buy from the seller

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Detroit, Michigan

Regarding order

Hello, my name is Nicole Whiteside I placed the order When I got the label receipt, I was told my package will come on 24 January and I was happy with that because Im off that day that will be a Thursday and Im off on Friday. It ended up coming Wednesday and I was not here and My SonCry did not get to the house to after 3 oclock they delivered my package on the 23rd at 11:06 so it was out there for so long and someone stole it.

My birthday is January 29 and I had bought a Fur coat, fur hat, and red leather gloves it came up to $520.

im asking for a refund because I was told it was coming on the 24th. They never let me know that it was a change in the delivery until DHL said it was dropped off the 23rd when they made a change DHL they never let me know so I did not know my package was coming the 23rd.

View full review
Nurogho N Wkr

I don't have access to my account

Alibaba - I don't have access to my account
The time I downloaded alibaba app alibaba.com used an automatic email address in my account and I didnt have the password for it a few days ago I ordered some staff for my business and I paid full amount now I upgraded my phone and I can not access to my account and dont have access to my supplier
View full review

Preferred solution: Alibaba should allowed me to change my information in my alibaba account that can I get access to my supplier

User's recommendation: They shouldn’t accept automatic information to their accounts

Termain D

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Fraud

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Alibaba - Fraud
I found this company on Alibaba every thing looked legit at first I requested some varsity jackets and jogging suits they said they could make them they also said send them the money trew cash app because it would be cheaper for both of us so I sent them the money now they refuse to give me any updates and refuse to show any proof of to them ever starting any work on my product
View full review
Loss:
$580
Cons:
  • Scam

Preferred solution: I just want my review to be displayed so other people can no not to trust this consumer

Resolved
Zsuzsanna L Xvi

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Resolved: I was cheated, my money was stolen

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Alibaba - I was cheated, my money was stolen
Alibaba - I was cheated, my money was stolen - Image 2
Alibaba - I was cheated, my money was stolen - Image 3
Updated by user Nov 03, 2023

Company fixed the issue and I have been provided with full refund. Finally, and after long and hard dispute, I got the amount I asked for my loss.

Updated by user Oct 03, 2023

At the moment, they offered me coupon/voucher but I did not accept it. I carry on asking money back. It is not closed yet.

Original review Sep 03, 2023
The seller sent my goods to another port, to another country and wanted me to pay the difference, and when the goods arrived I noticed that they sent me unrecognisable products, such poor quality that words cant describe. I made complaints, the shipment left China in January, arrived in June and I still didn't get back my money.

Despite of many proofs, photos and videos, experts' testimonials on the quality, the dispute team said : "not serious quality issue" therefore they don't pay full refund only partial. To my question: "How do you mean not serious quality issue" ? They didn't answer. The seller blocked me after my first quality complaint.

In the dispute page they lie lie and lie, but I already have proven with official emails and with screenshots that they lie, still, the dispute team pissesmeoff. What is it called?

If they send me trash, they don't take it back, they don't change to normal, they don't pay back my money, what is it called? Its called stealing.
View full review
Loss:
$2000
Pros:
  • Lots of products at good prises
Cons:
  • Dishonest companies

Preferred solution: Full refund

User's recommendation: Buy only from those sellers who already you know.

2 comments
Guest

https://***/p/stop-unfair-dispute-handling-and-damage-to-buyers-on-alibaba-let-s-get-our-money-back?recruiter=131536****&utm_source=share_petition&utm_medium=copylink&utm_campaign=share_petition&utm_term=petition_dashboard

Guest

If you experienced injustice, sign the petition: https://***/wcDT4hgKJR

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Resolved
Dimitrios D

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Resolved: Refused refund of purchase not delivered Worthing 416$ USD

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Alibaba - Refused refund of purchase not delivered Worthing 416$ USD
Updated by user Feb 20, 2024

Company fixed the issue and I have been provided with apology.

Updated by user Jan 18, 2024

I would refer again to Baba, only if I get the refund.

Original review Jan 17, 2024
They didn't give refund for a wheelchair I ordered and instead of being delivered in Greece, they send it to Poland and said I got it. The company kept promising to deliver it to me and eventually after four months, I got no product and no refund by just following very instructions. This is how Alibaba works.
View full review
Loss:
$416
Pros:
  • Variety of products
Cons:
  • No refund

Preferred solution: Full refund

User's recommendation: Avoid

Stephen S Qzb

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Complaint of undelivered products

I paid the seller but he did not deliver the products. Its now coming to 30days after payment. Please help, I feel cheated. The seller is Beijing Mobile Autos but on the Alibaba.com App, the name was Xiamen Shengyuhan Trading Co., Ltd I was contacting Mr. Anda (+33 7 ** ** ** **) who told me is sales associate at Alibaba Groups. Assist mediate. Let them deliver my products or refund my money.
View full review
Loss:
$5784

Preferred solution: Delivery of my products or refund my money

Aisha H Iez

Scamer is using my company’s name to sell goods

Alibaba - Scamer is using my company’s name to sell goods
Scamer is using my companys name to sell goods without my knowledge, i didnt approve it . I dont know wat to say
View full review

Preferred solution: Apology

User's recommendation: Scamer is using my company’s name to sell goods

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Jun 11, 2021

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Trae Bodge
Trae Bodge

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Joseph M Dzy

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A supplier sent me a broken $750 scooter

Alibaba - A supplier sent me a broken $750 scooter
Alibaba - A supplier sent me a broken $750 scooter - Image 2
Supplier sent me something broken they said they would send me the parts to fix it and they never did they won't respond to my messages
View full review
Loss:
$750

Preferred solution: Full refund

Dawid D Qmv

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Verified Reviewer

I was scammed and extorted money

good morning I would like to file a complaint against your website Alibaba for extorting a lot of money from me. two weeks ago I went to alibaba.com with the desire to buy a scooter, I found a scooter and I wanted to buy it.

During the conversation with your employee, I wrote What kind of scooter do I want? How much is the payment? He replied to me to give him WhatsApp and my phone number and we will sort it out there, I did it on WhatsApp I agreed with him that I would buy one Dayton x Limited scooter with shipping of $899, yes, I paid him, I have all the proof of the conversation and so on. after about 8 days, Cargo Logistic contacted me, it turned out that I had to pay almost about 1,000 pounds because there was something wrong with the package, I have the entire history of my payment to Carbo, I will attach it to you, it turned out that your employee sent me five electric scooters instead of one weighing 450 kg, I paid about 6,000 pounds for the entire airport clearance because he claimed that I would get a fine, I will send you all the conversations at the end of the last payment Cargo Logistic sent me that I had to pay the last 2,000 to have the parcel delivered to me.

I broke down and gave up.

Please, please. I would like this matter to be considered urgently, otherwise I am taking the case to court

View full review
Loss:
$5000
1 comment
Guest

give me my phone or give me my money back

Mohammad H Wwe

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I placed an order made a payment

Alibaba - I placed an order made a payment
I made a payment through wire transfer and never recvied my items customer dont answer me and blocked me
View full review
Loss:
$1650

Preferred solution: Full refund

User's recommendation: Don’t ever do a wire transfer

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