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2.0

I've been an Alibaba shopper for about seven months. I run a small chocolate business in Honduras to help fund our home for children and my purchases are for cocoa processing. In that time I've bought two things, one never arrived but I got a refund for it. The other product met expectations. I'm not writing about those two orders. I'm writing about all the other orders I've aborted because of bait and switch sales methods.

Alibaba seems to have an algorithm that automatically substitutes the words you want, into the product name of the products they are selling. For example, if I search for "cocoa grinder", I am shown a list of hundreds of machines, many of which are intended for coffee grinding. Cocoa must be ground much, much finer than coffee. How do I know this algorithm exists? If I search for the model number of the machine listed for cocoa, and "coffee", a list will be given and the title of the same product will now say "coffee mill" instead of "cocoa grinder". That, and the entire product description talks about coffee no matter which search is made.

Alibaba also shows a price range on their products. Invariably when I ask for the actual price, it is at the high end of the range, or much higher. Shipping to the USA typically adds 50-100% to the cost of machinery.

Reason of review: Pricing issue.

Location: Austin, Texas

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